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Monday, September 14, 2009
Instant Messaging (or "IM") is one of the newest forms of electronic communication and it is rapidly gaining ground as a form of mainstream business communication. Your organisation may have embraced IM wholeheartedly, perhaps installing enterprise versions of IM and opening up its gateways to business associates using public IM networks. While many businesses are aware of the possible benefits of IM, such as its ability to promote real-time communication amongst work colleagues and customers, most organisations have been slow to assess the likely impact of IM on their corporate risk profile, and therefore have no agreed policy on its use.